{"id":22,"date":"2025-02-06T11:27:42","date_gmt":"2025-02-06T11:27:42","guid":{"rendered":"https:\/\/huahinkarattransport.com\/?page_id=22"},"modified":"2025-02-08T14:27:08","modified_gmt":"2025-02-08T14:27:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/huahinkarattransport.com\/?page_id=22","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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what kind of service do you provide <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We provide two main types of services:<\/p>

  1. Private\u00a0transfers<\/a>\u00a0between Hua Hin and Bangkok City (including Don Mueang Airport and Suvarnabhumi Airport near Bangkok).<\/li>
  2. Private individual\u00a0day tours<\/a>\u00a0around Hua Hin (including Cha Am, Sam Roi Yot, and Kaeng Krachan National Park)<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    I can't see your phone number on the website Can I book over the phone? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Our booking process is managed online through our website only, so we don\u2019t take reservations by phone. You will receive our contact details, including phone numbers, in the confirmation email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Is any payment required to secure the booking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, there is no advance payment required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I be sure you'll pick me up on time according to my booking request? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Our customer reviews speak to our reliability. You can find plenty of feedback on our service on\u00a0TripAdvisor<\/a>\u00a0and\u00a0Google<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How can I inquire about availability on a specific date? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    There\u2019s no need to inquire in advance, as we always have cars available if you book at least 24 hours prior to your travel date. Only same-day bookings are subject to availability.<\/p>

    Please note that during Christmas, New Year, and Songkran, we do not accept same-day bookings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can you pick me up from my accommodation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, it is a door-to-door service. You can choose any pickup and drop-off location, whether it\u2019s a hotel, restaurant, shop, office, private house\u2014any place with an address that can be located on the map. The only condition we have is to ensure there is a parking space available at your pickup location where the driver can wait. If you\u2019re booking a transfer from the airport, the driver will meet you inside the airport building and escort you to the car.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are your rates per car or per person? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    All our rates are per car.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are there any additional costs (toll fees, gasoline, etc)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, these are all-inclusive rates (gasoline, toll, and parking fees)\u2014everything is included in the transportation costs.<\/p>

    However, extra charges apply if you request a baby\/child car seat (+200 baht fee) or if you are traveling to remote locations where extra fees are applicable (e.g., Don Mueang, Pranburi, Sam Roi Yot, etc.).<\/p>

    You will be notified about any extra charges during the booking process in advance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How do I pay? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    You pay in cash directly to your driver on the travel date, upon arrival at your destination. We accept payments in Thai Baht only.<\/p>

    Payment by credit card is also available; however, if you choose this option, it must be completed in full at least one day prior to your trip, and there is an additional 2.9% surcharge. Please let us know if payment by credit card is required, and we will send you a payment link.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I book at night? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, our drivers work 24\/7. We have a special group of drivers who rest during the daytime and drive all night. There are no extra fees for late-hour service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do you provide shared transportation ser vices? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No, we do not offer shared transportation services. However, you are welcome to arrange to share the costs with someone else for your transfer, and we will accommodate that.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do you provide baby or child car seats? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, we offer baby and child car seats for all ages. There is an additional fee of 200 baht per rented seat. You can request a car seat in the online booking form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    I sent a request but have not received a reply from you. Why is that? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    There are a few possible reasons for this:<\/p>

    1. Email Address Error<\/strong>: The most common issue is a mistake in your email address, which prevents us from contacting you. In such cases, we usually try to reach you via SMS to the phone number provided in your booking form.<\/li>
    2. Incomplete Booking Request<\/strong>: Your booking request may not have been submitted because not all required information was filled out. If your request is successfully sent, you will see a confirmation message on the screen, and you should receive an email from us confirming that your booking request has been received.<\/li>
    3. Spam Folder<\/strong>: Please check your spam folder, as our email might have been filtered there.<\/li><\/ol>

      We NEVER leave your requests unanswered. Even if we can\u2019t fulfill your request, we will reach out to let you know. If you have not received a response from us within 12 hours and believe that none of the above issues apply, please try contacting us again using the Contact Form found at the bottom of every page.<\/p>

      Also, keep in mind our Reservation Team\u2019s business hours (listed at the bottom of the page). All booking requests sent after business hours will be addressed early the following morning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What is your cancellation policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      o ensure our customers feel secure, we do not require full payment in advance or any deposit. In return, we kindly ask that if you decide to cancel or amend your reservation, please inform us as soon as possible and at least one day prior to your pickup. For same-day cancellations, we may need to charge a fee of 500 baht small vehicles and 1000 baht for a van. Thank you for your understanding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How long in advance should I book? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      You can book at any time that suits you\u2014whether it\u2019s days or months in advance. All booking data will be securely stored in our reservation system. However, we generally recommend booking at least two days in advance to ensure availability and secure your ride.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What type of vehicle will you provide for my booking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      We aim to provide the type of vehicle you selected in your reservation form.<\/p>

      However, if we are short on a particular type of vehicle, we may upgrade you to the next larger size at no additional charge. This usually occurs for last-minute reservations made less than 24 hours prior to pick-up or on weekends. If you do not wish to be upgraded, please mention this in the Special Request section of the booking form, and we will find a suitable solution for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      Which car should I choose for my number of passengers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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